Returns Policy

RETURNS POLICY

We do hope you are happy with your Rhino Rugby purchase. If for any reason you’re not satisfied with your order, please complete the refund/exchange form sent with your order or alternatively please contact Rhino Rugby Ireland via email at sales@rhinorugby.ie  All items must be returned in a re-saleable condition, unused, in original packaging as follows:

Download: Refund / Exchange Form

Return of any goods: Rhino Rugby Ireland Limited, 61 Western Parkway Business Park, Ballymount Road, Dublin 12

You must provide us with the original invoice, despatch note or other proof of purchase.

Please note that if a returned item fails to meet these requirements we cannot accept the item back.

When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge.  Any refunds can only be made on the original card of purchase.

Faulty/Defective Goods

If the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will reimburse you with reasonable costs of your return shipping charge if you include a receipt.

We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.

Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.

Nothing in this Returns Policy affects any statutory rights you may have as a consumer.

Personalised/Printed Items

If you wish to have your club or sponsor logo printed onto any of our products, you will be required to provide us with a copy of the artwork, via email, on either an Adobe Illustrator file or an EPS file.  We will then email you our proposed artwork for your approval.  Once this has been approved and printing has been started no alterations can be made.  We are unable to refund any items that have been personalised or printed.

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